TERMS & CONDITIONS

Delivery

Delivery is always free of charge.

We handle deliveries according to the order, in the sequence they are recieved. If you have any enquiries or need to make changes to your order, please contact our customer service at info@lumokids.com / +358 44 070 3248.

Our goal is to deliver all products to your home within four weeks of the order being placed. The distribution company will be in touch with more specific delivery times.

Payment Methods

You can pay in our webstore with online banking, by credit card, by PayPal or with invoice. Payment in instalments is also possible. For instalments you can choose service from Jousto or Collector.

Payment through online banking and the related money transfers and financial services are provided by Paytrail Oyj (2122839-7) in cooperation with Finnish banks and credit institutions. Paytrail receives the payment and disburses it to the merchant. Paytrail Oyj is a licensed payment institution.

Paytrail Oyj, y-tunnus: 2122839-7
Innova 2
Lutakonaukio 7
40100 Jyväskylä
Puhelin: 0207 181830
www.paytrail.com

Return Policy

All orders come with a 14 days right of return. We give a full refund on returns. However, we ask you to consider carefully, in relation to orders and returns, as we wish to avoid excess transportation of products. Before returning items, please contact our customer service at info@lumokids.com / +358 44 070 3248.

Refunds

We will refund the sum paid according to the chosen payment method. Handling the refund and transferring the money can take a few weeks.

Reclamations

If you are not happy with your product, please contact our customer service by email at info@lumokids.com or by phone on +358 44 070 3248.

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